SUMMER WORK HOURS
May 10th - September 30th
Bark Rangers will be closed at 2pm Friday until 8pm Sunday
Services
** Check in at Base Camp (30min)
Mon-Thurs 7am-6pm Friday 7am-2pm
** Check In and Trekkin’ (60min)
Mon-Thurs 7am-6pm Friday 7am-2pm
*** Sleepaway and Snuggles Overnight (8pm-7am at client’s house)
Sunday-Thursday (into Friday morning) 8pm-7am
Frequently Asked Questions
Question: What items does a client need to supply for the dog walks?
Answer: At a minimum, you will need to supply a well fitting collar for dog walks that will not slip off of your pet’s head, any specific kinds of treats that you want to be used and a disposal area for pet waste (preferably outside of the house).
Bark Rangers will always carry a back up leash, a filled treat bag and poop bags to all visits.
Question: Does Bark Rangers have a key policy to manage access to a client's home?
Answer: Yes of course! Keeping your home and your pets safe is a must! We want to treat and respect your home as if it were our own.
We offer a few options for handling client's keys.
Using Good Ole Fashioned Keys to Enter the Client's Home: We will ask for two copies. One that will remain at our home base, the other will be on the Bark Ranger's associate key ring. (Just in case the other key breaks, we will still have the ability to gain access and take care of your pets)
Using Lock Boxes to House a Key on site to Enter the Client's Home: Client is responsible for maintaining a key in the lock box. We will still ask for a copy of the house key to remain at our home base. **Note: for reoccurring clients, we can even provide the client with a lock box!
Using Garage Access Key Codes to Enter the Client's Home: We LOVE access code to garage, but we will still ask for a copy of the house key to remain at our home base in case the house loses electricity, and the garage door will not have power to be opened to gain access to your pets.
In addition, all keys will be coded in our system so that your key will not be identifiable to anyone other than Bark Ranger associates with access to the coding system.
Finally, should you move from our service area or discontinue our service and do not request your key to be returned, Bark Rangers will retain your key for up to 6 months after the date your service terminates. Beyond that, key labels are removed, and keys are anonymously disposed
Question: How does Bark Rangers handle aggressive pullers? How about canine "escape artist"?
Answer: If a client's dog is an aggressive puller, or if they are escape artists and can slip from their collars, Bark Rangers requests that the client provides an anti-pulling harness for dog walks to decrease any safety hazards for both your dog AND our associates.
When a dog is constantly pulling against the leash, they are actually risking physical damage to their own trachea! In addition, the anti-pulling harnesses offer greater control for our associates when handling the leash and your dog.
As for handling a canine Houdini, Bark Rangers will provide a small clip to link the harness to your dog's collar to ensure that should they slip out of one contraption, the other will provide back up and the dog will remain leashed and safe.
Note: Smaller dogs with shorter legs find it easier to slip out of their harnesses than that of larger dogs with longer legs
Question: Does Bark Rangers offer off leash walks?
Answer: At Bark Rangers, the safety of your fur babies is a core priority when we provide you with our services. While your dog may walk beautifully next to you when off leash, we prefer to minimize and mitigate any hazards that we may encounter while your pet is in our care.
Therefore, it is our policy that ALL dog walks will always be on leash fpr the safety of your pets and all Bark Ranger associates.
The only time your pet will be off leash when outdoors is when they are in a safe and confined area on all four sides (like a fenced in dog park or backyard)
Question: What is the cancellation policy for 30 min Check-Ins & 60 min Check-In & Trekkin' service
Answer: Bark Rangers requires a minimum of 24 hours advance notice to cancel a scheduled dog walking visit.
Please make the request via the Time To Pet client portal 24 hours in advance of the scheduled service.
· If you make the cancellation request before the 24-hour minimum, you will not receive a charge for the cancelled visit.
· If you paid in advance, a credit will be applied to your account towards your next scheduled event.
· If you make the cancellation request to notify Bark Rangers with less than 24 hours’ notice, you will be charged in full for the visit for a cancellation.
Please note that we will come for visits unless told otherwise, including during inclement weather.
If you are home during a scheduled visit and neglect or forget to cancel and your sitter arrives at your home, the full price of the service may be charged.
Question: What is the cancellation policy for the overnight Sleepaway and Snuggles service?
Answer: We ask that you give us at least 72 hours’ notice to cancel an overnight pet sit reservation. Should your reservation include a holiday day; New Years Day, Martin Luther King Jr. Monday, President’s Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Thanksgiving Day and Christmas Day we ask for 7 days of notice for a cancellation. Please note that you must let us know of the cancellation 72 hours in advance (or 7 days for holiday reservations) prior to the starting time of the reserved pet sits to avoid cancellation fees.
If you cancel your reservation more than 72 hours (more than 7 for holiday reservations) before your scheduled services, you will be credited for the full amount paid for services. Full refunds are given within 30 days and paid out in the manner that they were received. Your refund will be confirmed via email.
If you cancel your reservation fewer than 72 hours (or fewer than 7 for holiday reservations) before your scheduled services, your account will be charged with 40% of the pet sitting fee. The remaining balance will be refunded within 30 days in the manner in which you paid. Your refund will be confirmed via e-mail.
If you cancel any part of your scheduled reservation, such as ending the reservation early, you are responsible for the entire initial reservation fee. No refunds or credits will be issued.
If you are home during a scheduled visit and neglect or forget to cancel and your sitter arrives at your home, the full price of the service may be charged.
Question: Does Bark Rangers have a vaccination policy?
Answer: Yes, Bark Rangers does require that all of the animals in our care be up to date on their required vaccines and we require documentation as proof to be filed the Docs section of your Client Portal in Time To Pet.
Question: Why do clients have to sign a contract agreement?
Answer: We have two separate client contracts: A client agreement contract specifically for the 30 min Check-Ins and the 60 min Check-In and Trekkin' services. Then a separate client agreement contract for the Overnight Sleepaway and Snuggle service.
Bark Rangers understands the responsibility of taking care of the health and safety of your beloved pets and respecting the sanctity of your home and safe spaces. Our client contract agreements were created to spell out in detail the level of safety and service that you should expect from Bark Rangers when you open your homes to us so that we may care for your pets. It communicates important topics such as our commitment towards using positive reinforcement training tools, our weather policy, communication of our key policies in detail, our cancellation policies and much more!
When signing our client contract agreements, it also communicates YOUR commitment towards helping us safely care for your homes and pets. (For example: Respecting our requests on topics such as following our Towel Policy: When we ask that clients provide a "designated dog useable" bath towel during inclement weather so that we may wipe the dog down to clean off snow, rain and mud to keep your home tidy and clean).
Question: That was a lot of info on dogs, does Bark Rangers also work with cats?
Answer: Heck yes we do! Cats are obviously more independent than dogs, but at Bark Rangers we celebrate and support all kinds of furry companions. We will check in on your kitties and make sure their litter box is cleaned, provide fresh water and food, In addition, if our associates are deemed "worthy" by your majestic felines, we will gladly offer a warm lap and head scritches.
Certifications and Affiliations
